Call Center Scorecard
The right approach to interview questions defines the hiring process. A poorly organized set of questions can take your interview in the wrong direction, causing you to miss important details and choose the wrong candidates.
Structured interviews can predict performance about 26% of the time while unstructured interviews can do the same only 14% of the time.
Due to the constant lack of time, many hiring managers rush the interview design, leaving important questions out of the strategy. Learning from their mistakes can help you plan and organize interview questions in the most effective way possible so you can be confident in your next hire.
Let's take a closer look at what to avoid when preparing interview questions.